FAQ

This guide will help you learn more about our services and provide answers to the common questions.

Frequently asked questions

Do you ship personal items (furniture etc) ?


Typically, we do engage in the shipment of personal or household goods or automobiles across the globe. Wether you are importing or exporting goods, we are the right answer.




Do you provide sales Support 24hrs service?


Yes! whenever our offices are closed, you can still call us anytime from anywhere on +260967929253




What are the common misconceptions between ETA and ETD?


A common misconception is that estimated time of arrival is when the goods are expected to be delivered to the consignee at the final destination . It is crucial to note that the estimated time of arrival only refers to the named port of destination eg Dar es Salaam Port and not the actual consignee’s delivery address. This misconception can easily create frustration for the consignee, who will expect their cargo to be delivered much earlier. As a precaution, it is essential that a proper timeline is provided by the agents/ freight forwarder to the consignee to avoid any confusion.




How can you provide an accurate estimated delivery timeline to the consignee?


The key to providing an accurate delivery timeline to the consignee’s agent understands the selected mode of transportation, shipping terms, and the complete process involved from origin to the final destination. This entire process refers to the time it takes to schedule a pickup at origin, load the cargo onto a truck, deliver the cargo to the named airport or seaport to be loaded, the transit time via air or ocean to the country of destination, obtaining customs clearance, and ultimately, the estimated time of delivery to the consignee after the cargo is unloaded.




Which Customs Entry Points do you service in Zambia?


Forlan Logistics have offices at the locations listed here: *Kenneth kaunda Intl Airport-Lusaka *Nakonde Boarder- Muchinga *Kasumba Lesa Boarder- Copperbelt *Chirundu Boarder *Kazungula Boarder *Mwami Boarder and other *Lusaka Port Office *Livingstone *Chanida Boarder *Chingola Port office *Ndola Port Office *Kitwe Port Office




Do you have a Video that shows your services


Yes! Please click on this youtube link